General contracting services are essential for managing construction projects, ensuring they are completed on time and within budget. However, contracting businesses often struggle with handling a high volume of repetitive customer inquiries. For instance, questions like “What are your operating hours?”, “Can I get an estimate for my project?”, or “Do you offer services in my area?” are commonly asked. These repetitive tasks take away valuable time from handling more complex project-related issues.
Integrating TextSupport Sales PRO
TextSupport Sales PRO can seamlessly integrate with your existing general contracting business processes. Imagine having an AI helpdesk that provides instant, targeted responses to these common inquiries, freeing up your team to focus on project management. Features include automated responses, appointment scheduling, follow-ups, and ongoing customer support, all through SMS and Facebook Messenger.
Benefits of AI Customer Support
One of the main advantages of TextSupport Sales PRO is its ability to handle high volumes of customer interactions efficiently. This eliminates the need for additional administrative staff and streamlines your operations. For example, questions regarding estimate requests can be addressed instantly, providing precise information gathered from your CRM or uploaded spreadsheets. The tool also enables advanced queries and responses that are tailored to the general contracting industry.
Scalability and Efficiency
In the contracting business, scaling operations often comes with increased costs and complexity. With TextSupport Sales PRO, you can immediately ramp up advertising efforts, knowing that the AI helpdesk will handle customer inquiries around the clock. Imagine receiving complicated questions about your range of services, and your helpdesk providing comprehensive answers without breaking a sweat. This makes scaling a breeze.
SMS Marketing for Better Engagement
Using TextSupport Sales PRO’s SMS marketing features, general contracting businesses can increase customer engagement and boost sales. Sending promotional offers, updates on projects, and appointment reminders through SMS can make your business stand out. The instantaneous nature of SMS ensures your messages are promptly seen and acted upon, improving customer relations significantly.
Handling Proprietary Q&A
The AI helpdesk is capable of addressing proprietary questions specific to your contracting business. For instance, if a customer asks about the specific materials you use for a type of construction, the helpdesk can instantly pull this information from your database or catalog.
Enhancing Customer Reviews
Excellent customer service facilitated by TextSupport Sales PRO can result in more 5-star reviews and positive word of mouth. This kind of feedback improves your online visibility and acts as free advertising. Automated follow-ups can also request reviews post-service, encouraging satisfied customers to share their experiences on review sites.
Case Study Scenario
Take Ace Contractors as an example. Before implementing TextSupport Sales PRO, they struggled with responding to customer inquiries promptly. After adopting the AI helpdesk, they noticed a drastic improvement in response times and customer satisfaction. The AI handled repetitive questions about services and pricing, allowing the human team to focus on more critical tasks. This resulted in an increase in contracts signed and overall business growth.
