Raise a Glass to Smart Support: How Craft Breweries Can Brew Success with AI

Craft breweries are a vibrant part of the culinary landscape, providing unique and flavorful beer options that appeal to both casual drinkers and connoisseurs alike. However, running a craft brewery often involves tackling a common dilemma: managing an influx of customer inquiries while maintaining a personal touch. Daily questions can range from “What’s the alcohol content of your latest brew?” to “Do you offer gluten-free options?” This barrage can overwhelm staff, leading to delays and frustrated customers. Enter TextSupport Sales PRO, an advanced SMS text message AI helpdesk designed to automate customer support, streamline operational efficiency, and enhance the overall customer experience.

Table of Contents

Multi-Lingual Support

A diverse group of people enjoying craft beers at a brewery, with flags of different nations displayed in the background.
With an increase in international customers, craft breweries need to ensure they are equipped to communicate effectively. This is where real-time multi-lingual support becomes essential. By automatically translating conversations, customers can get answers in their preferred language, fostering a more inclusive atmosphere and increasing customer satisfaction.

¿Tienen opciones sin gluten en su menú? También hago una dieta sin gluten y es importante para mí.

¡Sí! Ofrecemos una opción sin gluten que se puede disfrutar por nuestros clientes. ¿Te gustaría hacer una reserva para una cata de cervezas?

24/7 Availability

Bar staff shaking hands with patrons outside the brewery at night under dim outdoor lights.
Imagine a scenario where potential customers can reach out at any hour, seeking answers about your brewery’s offerings. With TextSupport Sales PRO, your brewery can respond outside regular business hours, keeping engagement high and customers satisfied. The result? More inquiries turn into sales.

¿Cómo puedo reservar una cata de cervezas después de horas? Me gustaría llevar a un grupo grande un viernes por la noche.

¡Ciertamente! Puedes hacer una reserva previa usando nuestro sistema en línea. ¿Te gustaría el asistente que te ayude a programar esa cata?

Managing High Inquiry Volumes

Customers lined up at the bar during a busy weekend event, with overflowing taps of different beers in the background.
Operating during peak times can stretch any staff’s ability to respond to customer queries. With smart routing, TextSupport Sales PRO can efficiently manage high inquiry volumes without the need to add extra staff, ensuring that queries are directed to the right team for swift responses.

¿Qué hora es feliz? Éramos clientes nuevos y no queremos perder la oportunidad de conseguir una oferta.

Nuestras horas felices son de 5 p.m. a 7 p.m. los días laborables. ¡No te perderás de las ofertas! ¿Quieres que te envíe un recordatorio de una próxima hora feliz?

Case Study Scenario

A brewery team collaborating over a table, with brew kettles and ingredients surrounding them, emphasizing teamwork.
Consider a hypothetical craft brewery, BrewMasters, that uses TextSupport Sales PRO. With increasing customer demand for spontaneous brewery tours and tastings, BrewMasters implemented an AI helpdesk to ensure a consistent flow of information. This support not only improved response times but also facilitated 24/7 availability for reservations and inquiries.

As BrewMasters focused on brewing quality beer, customer satisfaction soared. Utilizing SMS marketing to send promotional offers about weekend tastings, they saw an increase in foot traffic and online inquiries. TextSupport Sales PRO handled all inquiries adeptly, soaring ahead of peak demand periods.

The brewery achieved cost savings by minimizing the need for additional administrative staff while maintaining service quality, allowing the team to spend more time crafting great beers. With a modern AI helpdesk securely integrated into their workflows, they witnessed a significant uptick in both online reviews and repeat customers.





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